Purchase Options Cancellation Policy

TOIA
Last updated: April 29, 2026

At TOIA, we aim to make your shopping experience flexible and transparent. This policy explains how you can manage, modify, or cancel any recurring or subscription-based purchase options offered on toia.store.

1. Managing Your Subscription

If you have selected a product with a recurring purchase option, such as a subscription or auto-renewal, you may manage your subscription at any time by:

• Logging into your customer account on toia.store; or
• Using the secure link provided in your order confirmation or subscription emails.

Through your account, you may be able to:

• Skip an upcoming order
• Change delivery frequency
• Update shipping or billing details
• Swap or modify products, where available

2. Cancellation Policy

You may cancel your subscription at any time, subject to the following:

• Cancellations must be made at least 24 hours before your next scheduled billing date.
• If cancellation occurs after billing has already been processed, the order will be fulfilled and shipped, and the cancellation will apply to future orders only.

3. Refunds for Subscription Orders

• Once a subscription order has been processed, it is treated like a standard order and is subject to TOIA’s Returns & Refund Policy.
• We do not offer refunds for subscription charges that have already been processed, except where required by law.

4. Failed Payments & Account Suspension

If a recurring payment fails:

• We may retry the payment using the payment method on file.
• If payment continues to fail, your subscription may be paused or canceled.

5. Changes to Subscription Pricing or Terms

TOIA reserves the right to modify:

• Subscription pricing
• Product availability
• Delivery frequency options

You will be notified in advance of any material changes. Continued participation in the subscription after such changes constitutes acceptance of the updated terms.

6. Email & SMS Notifications

You may receive reminders about upcoming subscription orders by email or SMS, where you have opted in to receive such communications. You may opt out of marketing messages at any time.

7. Contact Us

If you need help managing or canceling your subscription, please contact us at:

Email: support@toia.store