Privacy policy

At TOIA, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

Effective Date: April 29th, 2026.

1. Information We Collect

We may collect personal information when you visit our website, place an order, sign up for emails or text messages, contact us, or otherwise interact with TOIA.

  • Name, email address, phone number, shipping address, and billing address
  • Order details, purchase history, and product preferences
  • Payment information processed securely through our payment providers
  • Device, browser, IP address, and website usage information
  • Cookie, pixel, and similar tracking data

2. How We Use Your Information

We use your information to operate our store, fulfill your orders, and improve your TOIA experience.

  • Process and ship orders
  • Send order confirmations, shipping updates, and customer service messages
  • Send marketing emails or text messages if you opt in
  • Personalize your shopping experience
  • Improve our website, products, and services
  • Prevent fraud, protect our business, and comply with legal obligations

3. SMS & Text Message Marketing

By providing your phone number and opting in to receive text messages from TOIA, you consent to receive recurring automated marketing and transactional text messages from us.

These messages may include order updates, promotional offers, product updates, and abandoned cart reminders. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at hello@toia.store.

4. Abandoned Cart Tracking

TOIA’s website uses cookies and similar technologies to help keep track of items you place in your shopping cart, including when you have abandoned your cart.

This information may be used to determine when to send cart reminder messages by email or text message, where you have opted in to receive such communications.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to support website functionality, analytics, marketing, and personalization.

  • Remember your preferences
  • Understand how visitors use our site
  • Improve website performance
  • Support email, SMS, and advertising campaigns

6. Third-Party Service Providers

We may share personal information with trusted service providers who help us operate our business.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Location Data

We may collect general location information such as your city or region based on IP address or device settings.

This helps us improve your experience, provide relevant content, and optimize shipping estimates.

8. GDPR Privacy Rights

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

9. California Privacy Rights

  • Know what personal data we collect and use
  • Request access or deletion
  • Correct inaccurate information
  • Opt out of sale or sharing

TOIA does not sell personal information.

10. Contact Us

Questions? Reach us at legal@toia.store