Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Processing may take longer during launches, promotional periods, or unusually high order volumes. You will receive a shipping confirmation with tracking details when your order leaves our care.

Shipping Rates

TOIA offers free standard shipping on eligible U.S. orders of $75 or more, calculated after discounts and before taxes. Shipping charges for orders that do not meet the threshold are displayed at checkout. Any expedited or optional delivery services selected at checkout are charged at the displayed rate.

Original shipping charges are non-refundable after an order has shipped, except where required by law or when the shipment resulted from our error.

Delivery Estimates

Standard U.S. orders are typically delivered within 7–10 business days after shipment. Delivery dates are estimates, not guarantees, and may be affected by the destination, carrier delays, weather, holidays, or other circumstances outside our control. If your order is time-sensitive, contact us before purchasing and we will let you know what options may be available.

Tracking

Tracking information may take up to 24 hours to update after your shipping confirmation is sent. Please verify that your shipping address is complete and accurate before submitting your order.

Address Changes & Undeliverable Packages

If you notice an address error, contact us as soon as possible. We cannot guarantee changes after an order has entered fulfillment or shipped. Additional shipping charges may apply if a package is returned because the address supplied at checkout was incorrect, incomplete, refused, or otherwise undeliverable.

Delayed, Missing, or Delivered Packages

If tracking has not updated for several business days or your package appears delayed, contact us, and we will help you investigate with the carrier. If tracking shows “delivered” but you cannot locate the package, check around the delivery location and with household members or neighbors, then contact the carrier and TOIA promptly. Carrier delivery scans and claim rules may affect the remedies available, but we will make a reasonable effort to assist.

Preorders & Special Releases

Estimated shipping dates for preorder or limited-release products will be shown on the product page. If an order contains both in-stock and preorder items, the order may ship together when all items are available unless we notify you otherwise.

Questions

Email hello@toia.store or call (786) 322-8233.