Return Window

You may request a return within 14 days after your order is delivered. To be eligible, your item must be unused, unworn, unaltered, and returned in its original packaging with all tags and accessories included. We may decline returns that show signs of wear, damage, misuse, or alteration.

Final-Sale Items

Gift cards and items marked “final sale” are not eligible for return, exchange, or refund, except where required by law.

How to Start a Return

Customers may initiate a return in either of these ways:

1. By email: Email hello@toia.store with your order number, the item you wish to return and the reason for the return. Please include photographs if the item is damaged, defective or incorrect.
2. Through our contact form: Visit our Contact page and submit your request with your order number and “Return Request” in the message.

We typically respond within 1–2 business days. Please wait for return authorization and shipping instructions before sending your item. Returns sent without prior authorization may not be accepted.

Return Method & Fees

Approved returns must be sent by mail using the return shipping label provided by TOIA. An $8 return-shipping fee will be deducted from the refund for eligible non-defective returns. We do not charge a restocking fee. Return shipping is free for damaged, defective, or incorrect items. Original shipping charges are non-refundable, except when the return results from our error or where required by law.

Return Window

You must initiate your return within 14 calendar days after the order is delivered. Once your return is approved, the package must be given to the shipping carrier within 7 calendar days after receiving your return authorization.

Refund Timing and Method

After receiving and inspecting your return, TOIA will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method within 7–10 business days after we receive the returned item.

After TOIA issues the refund, please allow up to 10 additional business days for your bank or card issuer to post it to your account. If you have not received the credit after that time, contact us at hello@toia.store.

Exchanges

We do not currently offer direct exchanges. For a different color or style, return the eligible item and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect, and include your order number and clear photos. We will review the issue and, when approved, arrange a replacement or refund at no additional cost to you. Nothing in this policy limits rights available under applicable law.

Questions

Email hello@toia.store or call (786) 322-8233.